| Order Status |
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| Has my order shipped? |
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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order. |
| My order never arrived. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| What is C4's return policy? |
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ALL SALES FINAL/NO RETURNS on all standup paddleboards, prone paddleboards, inflatable boards and Pohaku paddles except by reason of manufacturer defect. Please download and read our Warranty Policy.
ALL OTHER RETURNS on apparel or accessories must be made within 14 days of date of purchase unless otherwise approved by C4 Waterman, Inc. All tags must be attached and be accompanied by the original sales receipt.
The limited warranty excludes damage resulting from improper care or handling, modification, unauthorized repairs, or other causes that are not defects of materials and workmanship. C4 waterman limited warranty coverage will not apply to boards or paddles that show signs of impact or of abuse.
For warranty service or return on any C4 Waterman, Inc. products please contact the dealer or shop of purchase directly. If you purchased from C4 us, please call at (808)739-2837or email support@c4waterman.com. If product is deemed defective or under warranty, a Return Merchandise Authorization number (RA Number) will be issued once customer proof of purchase is provided. We will either repair or replace the item at the discretion of C4 Waterman, Inc. The customer is responsible for getting the repaired or replaced item to C4 Waterman, Inc. at 330 Coral Street, Honolulu, HI 96813 and we will cover only the return shipping costs back to the customer. |
| An item is missing from my shipment. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product is missing parts. |
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Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| When will my backorder arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |